Leadership for Healthy People and Communities

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04/03/2025

Clinical Services Assistant

Wood County Health Department

DATE POSTED: 4/3/2025  

TITLE: Clinical Services Assistant  

CLASSIFICATION: Full-time; FLSA Non-Exempt; Classified 

PAY RANGE: Starting rate is $18.67 per hour; Commensurate with experience  

WORK HOURS: Days and hours of work may vary; Nights/weekends/holidays may be  required 

IMMEDIATE SUPERVSOR: Operations Manager  

POSITION OVERVIEW:  

The Clinical Services Assistant facilitates the smooth transit of patients through the community  health center and provides a range of critical tasks that support an efficient, effective and  financially sustainable program. This position ensures an orderly and appropriate atmosphere in  the health center. The Clinical Services Assistant participates in the ongoing evaluation of health  center operations to assure the delivery of high-quality services that support the financial  sustainability of the program. 

ESSENTIAL DUTIES: 

• Reviews and prepares the daily schedule for medical and dental staff, monitoring the  schedule and seeking to keep the schedule full. Answers the telephone, schedules  patients for appointments and greets patients coming into the health center. 
• Registers patients in health center Practice Management (PM) system (verifying,  updating, and correcting name, address, phone numbers, insurance status, etc.); ensuring  each patient coming in for services has an accurate record; creating new records when  needed.  
• Confirms with insurer (via PM, payer portal or telephone) that the patient is covered by  that insurance, verifies coverage limitations and eligibility for the services to be provided,  and determines the patient’s estimated co-payment responsibility. 
• Assists patients in completing medical and dental history, consent and financial forms, if  necessary. 
• Completes the check-out process with the patient; collects co-pays and outstanding  balances on patient accounts; schedules follow-up appointments as needed to complete  the treatment plan. 
• Manages the prior approval/authorization process when applicable—submits required  documentation (via mail and/or computer as appropriate); monitors and tracks status of  requests.
• Triages walk-in or emergency patients in accordance with the clinic’s walk-in/emergency  policy and works with those who meet emergency criteria into open slots in the daily  schedule; schedules future appointments as available for patients whose needs are not  urgent or emergent. 
• Manages tasking inbox for patient and provider inquiries; follows up with patient as  appropriate. 
• Reconciles daily payments and prepares deposits. 
• Inputs patient data into disease registries/tracking systems as appropriate. • Obtains, scans, files, and maintains patient medical information and records for use. • Performs photocopying, scanning, and other clerical duties. 
• Assists in performing billing duties and generates monthly reports. 
• Prepares necessary and required reports for state and grant records. 
• Notifies supervisor or other appropriate staff of conflicts or problems. • Opens and distributes mail. 
• Maintains organized and neat workstation. 
• Attends trainings and meetings, as required. 
• Opens and closes health department doors.  
• Responsible for following HIPAA guidelines. 

Patient Centered Medical Home Environment: 

• Participates as a member in a team-based care approach.  
• Assists with training activities, data collection, policy and procedures implementation  and workflow changes related to the PCMH model. 
• Collaborates with team relative to training needs for PCMH requirements and  sustainability. 
• Assists in resolving operational problems. Assists in the assessment of operational  processes and makes suggestions to establish effective PCMH outcomes. 
• Implements and promotes best practices to improve workflow. 
• Supports electronic health records to ensure the team is using the software to its  maximum potential. 
• Participates in program evaluation and quality improvement activities. 

Miscellaneous 

• Assists agency and community in preparing for, responding to, withstanding and  recovering from public health emergencies. 
• The ability to drive to off-site locations, as required. 
• Observes confidentiality of client and agency information. 
• Complies with the policies and procedures of the Wood County Health Department,  including the Motor vehicle and equipment policies. 
• Adheres to both federal and state civil rights and anti-discrimination laws. • Engages in personal career growth and development activities. 
• Regular and punctual attendance. 
• Other duties as assigned. 

REQUIRED QUALIFICATIONS:

• High school degree or equivalent. 
• Medical office experience. 
• Valid Ohio Driver’s License. Must maintain license throughout employment.  

PREFERRED QUALIFICATIONS: 

• The ability to speak and translate Spanish is preferred. 

KNOWLEDGE, SKILLS, ABILITIES: 

• Knowledge of public health laws, regulations and standards as defined by federal, state  and local governments. 

Final candidates must successfully pass a background check and provide proof of  current automobile insurance.  

An individual who poses a direct threat to the health and safety of others in the  workplace will be deemed not qualified for this position. 

Application materials  accepted until:	The position is filled.
Required documents:	Wood County Application for Employment, cover letter, resume, contact  information for at least three professional references.   The Wood County Application for Employment can be found here:  Wood County Employment Application.   Application materials submitted without all required documents  will be considered incomplete.
Submit application  materials to:	Recruitment and Development Coordinator   1840 East Gypsy Lane Rd.  Bowling Green, OH 43402  419-352-8402 Ext. 3201  WCHDHumRes@woodcountyohio.gov

The Wood County Health Department is an Equal Opportunity Employer. In compliance with  the Americans with Disabilities Act, the Health Department provides reasonable  accommodations to qualified individuals with disabilities and encourages both prospective and 

current employees to discuss potential accommodations with the employer. If you have a  disability and would like to request an accommodation to apply for a position with the Wood  County Health Department, please email WCHDHumRes@woodcountyohio.gov or call 419-352- 8402 Ext. 3201. 

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