COVID-19 Contact Tracing Supervisor


Help track down where COVID-19 is spreading. This temporary, supervisory position is your opportunity to help slow the spread of COVID-19. Working with the Ohio Department of Health, this position will supervise a unit of Contact Tracers. These “disease detectives” will gather critical information from Ohio residents diagnosed with COVID-19 by identifying their contacts and calling every contact who lives in Ohio. Now more than ever, the State needs people who can make a difference. Ohio needs you!

The Opportunity:
The Contact Tracing Supervisor position will:
• Supervise a unit that performs all functions of COVID-19 community response
• Coordinate schedules and provide daily troubleshooting assistance
• Provide support & gather information about COVID-19 including information about the disease
• Collect and record information into a database and provide weekly progress/summaries
• Assist tracers by providing contacts with approved information about Ohio quarantine procedures, and if appropriate, referring them to testing according to protocol
• Assist with triaging and coordinating next steps for care
• Use a telephone, computer and electronic equipment to capture data
• Perform quality assurance and provide feedback to team
• Participate in quality improvement conversations with ODH leadership Maintain daily contact with supervisor

This position might be for you if you have:
• Outstanding written and oral communication skills
• Ability to exhibit a professional, positive attitude and work ethic
• Excellent interpersonal and leadership skills
• Ability to show empathy to distressed individuals
• Ability to speak, read, and write English
• Critical thinking and sound judgment
• Aptitude to handle confidential information with discretion and professionalism
• Proficiency with computers

• 12 mos. trg. or 12 mos. exp. as ombudsman in governmental agency or private sector
• 12 mos. exp. as Customer Service Assistant 3, 64433, for assigned agency
• Equivalent of Minimum Class Qualifications for Employment noted above

Preferred Qualifications:
• Experience in public health, medical, or related field
• Previous supervisory or management experience
• Interviewing skills
Ohio resident preferred and familiarity with Ohio geography, specifically cities/towns/villages required.

Project Duration: 12-18 months (estimate)

This job will be performed mostly remotely - teleworking from your residence. There may be a need to travel occasionally to conduct in-person interviews and to provide support for the contact tracing team.

To apply: If you are a great communicator and leader- even in difficult situations - and are eager to make a positive impact on the health of Ohioans, click here to apply today. Job Link

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