Registration Specialist

Toledo-Lucas County Health Department

Position: Registration Specialist

Assignment Location:  635 N. Erie St. Toledo, OH 

 Minimum Qualifications


  1. Serves as the first person that welcomes people to the department and directs them to the appropriate area.
  2. Assists customers to their appointment locations.
  3. Manages schedules as required.
  4. Scans information and documentation into appropriate systems.
  5. Processes Medicaid applications; looks up insurance.
  6. Registers new patients, enters insurance information, etc. into Electronic Medical Record (EMR) System.
  7. Maintains forms for client and patient use within designated areas.
  8. Creates forms for specific appointments, requests, or licensure.
  9. Assists with completing chart audits and reports.
  10. Composes tailored correspondence (forms, legal documents, reports, emails, articles, labels, specifications, memoranda, resolutions and other written communications) in response to inquiries from internal and external customers; including, but not limited to, scheduling correspondence, handling general inquiries, typing dictations, or coordinating with respect to agency functions.
  11. Answers phones, emails and other communications; takes messages, directs calls to appropriate individuals, and performs specialized clerical tasks for assigned division.
  12. Organizes, classifies, and files documents. Prepares and maintains appropriate file structure; additionally responsible for the retention and storage of any required historical documents.
  13. Enters data or information from a variety of source documents into a software system and visually verifies accuracy. Makes corrections to information as needed.
  14. Creates appropriate forms and prepares bills, orders, notes, receipts, permits, and licenses as needed. Reviews the accuracy, completeness, and relevancy of information. Cashes out clients and patients.
  15. Assists and works with other clerical staff as needed. This includes, but is not limited to, completing mail runs, sorting and distributing mail, and covering other clerical areas.
  16. Adheres to PHAB core competencies including, but not limited to: T1: 1.2.1, 1.2.2, 1.2.3, 2.1.1, 2.1.2, 2.2.5, 2.4.5, 3.2.1, 3.2.2, 3.3.3, 3.3.5, and 4.1.4.
  17. Participates in quality improvement efforts and achieving PHAB accreditation requirements. This position will be responsible for using quality improvement (QI) processes and/or techniques to improve the effectiveness of the assigned public health program.
  18. Attends and participates in conferences, seminars, trainings, or related education classes as assigned.

 ADA Specifications:

This position is classified as Office -1 setting and performs a wide range of functions for the Toledo-Lucas County Health Department. Further information may be obtained from Human Resources.


The essential duties and responsibilities defined within this position description are not an all-inclusive list, but a general summary of purpose and primary function of the position. An individual employed in this position may be asked or assigned to perform a wide-range of related tasks, within the scope of the position, department/division, union affiliation, etc. as deemed appropriate by management.

Please email or mail cover letter and resume to:


Mail: Toledo-Lucas County Health Department

Attn: Human Resources

635 N. Erie Street

Toledo, Ohio 43604

The Toledo-Lucas County Health Department is an Equal Opportunity Employer. The Department operates in accordance with Title VII of the Civil Rights Act of 1964.

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