Community Health Worker

Union County Health Department

Full-Time, Classified, Hourly, Non-Exempt.  37.50 hours per week, Monday – Friday, with occasional evenings and weekends.  The pay range for this position is $14.49 - $22.63 per hour, based on experience. 

Provide community support services by partnering with other community agencies to help at-risk / high-risk individuals and their families navigate complex social service and health care systems. Facilitate client access to community resources. Assist clients in utilizing community services. Document all client encounters and contracts made on behalf of clients.  Complete and submit monthly reports.  Document activities, service plans, and outcomes achieved by client in an effective manner.  Facilitate communication and coordinate services between providers and clients. Coordinate and monitor services. Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors, and office staff. Conduct outreach in the community that promotes, maintains, and improves individual and community health. Collaborate with healthcare providers in assisting patients with education and support to improve healthcare outcomes.  Serve as the clerk for Nursing clinics. Greet, announce, and check-in clients; verify, update, and maintain patient information; and distribute, collect, review, and process paperwork. Perform insurance eligibility checks. Collect and process fees/payments and issue receipts. Schedule appointments and make reminder calls. Accurately document and enter client data, direct care given, immunizations, and referrals made. Prepare daily schedule and paperwork for clinics. Assist with cleaning exam rooms and equipment and reviewing policies with clients. Assist with setting up the annual clinic schedule in the Nursing software. Provide general administrative support to the Nursing division including data entry; typing documents; preparing mass mailings; and copying, scanning, faxing, filing, and collating documents. Answer and return telephone calls; take/deliver messages; and transfer calls. Greet and announce non-clinic visitors and professionals. Answer general inquiries from clients, the general public, and local healthcare providers. Maintain division and agency records and databases. Access, print, and provide immunization records to clients and/or parents. Send medical records to providers upon request; and request medical records from providers.  Serve as a Certified Application Counselor and assist with enrollment for Medicaid, the Affordable Care Act (ACA) marketplace, and Medicare Supplement Plans.  Provide care coordination to clients by assisting with access to care and applying for support services and assistance programs. As needed, serve as a car seat technician.

Must be organized, possess strong oral and written communication skills, excellent time management skills, and strong customer service skills. A strong attention to detail, ability to perform data entry with a high level of accuracy, ability to multitask in a busy setting, and ability to work effectively with a diverse range of clients with various health and social service needs are essential.  High School Diploma or equivalent, previous experience answering phones and greeting and assisting clients/visitors required; with previous experience in a secretarial position, performing data entry into a software system in an office environment, performing patient assessments, and/or care coordination preferred.  Proficiency using computers and computer software, including Microsoft Office, required; with previous experience and proficiency in Electronic Medical Records (EMR) systems preferred. Experience working in health care, public sector, or public health is desired. Must be able to lift, carry, move, or push files and/or packages up to 25 pounds unassisted and up to 50 pounds with assistance. A valid Ohio Driver’s License, valid auto liability insurance, the ability to maintain auto liability insurance, and the ability to maintain insurability under the County’s vehicle insurance policy preferred.  Must possess, or obtain within six (6) months of hire, certification as a Community Health Worker, complete Certified Application Counselor training, and obtain Certified Application Counselor certification.  Must currently be or be willing to become a certified cart seat technician.  Must be able to maintain required certifications.

Cover letters and resumes must be received by Wednesday April 3, 2024.  Please send cover letters and resumes to:

The Union County Health Department is an Equal Opportunity Employer (EOE).  Qualified applicants are considered for employment without regard to race, color, religion, ancestry, sex, veteran or military status, national origin, age, disability, genetic information, or other protected criteria.

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