Clinical Quality Manager

Wood County Health Department

POSITION POSTING

CLASSIFICATION: Full-time; FLSA Exempt; Unclassified

PAY RANGE: Salary range $64,792.00 - $90,708.80. Commensurate with experience

WORK HOURS: Days and hours of work may vary; Travel to satellite locations will be required; Nights/weekends/holidays may be required

POSITION OVERVIEW:

The Clinical Quality Manager is responsible for improving patient health outcomes through the active utilization of data, training, patient engagement, and quality improvement activities, and manages the health center’s participation in value-based programs.

REQUIRED QUALIFICATIONS:

Bachelor’s Degree
Five (5) years’ experience working in a healthcare setting

PREFERRED QUALIFICATIONS:

Clinical certification/licensure such as MA or RN

REQUIRED LICENSE/CERTIFICATION:

Valid Ohio Driver’s License. License must be maintained throughout employment.
Acceptable driving abstract.

ESSENTIAL DUTIES:

Responsible for managing and updating the health center’s quality improvement (QI) / quality assurance (QA) program. Schedules and staffs related committee meetings.
Actively participates in value-based care and shared savings program contracts and initiatives, and responsible for evaluating and making recommendations for participation in new initiatives.
Actively monitors quality dashboards and reports, identifies trends and focus areas, and effectively communicates relevant data to appropriate clinical and operations team members.
Monitors Medicaid and Medicare roster attribution and coordinates outreach to engage members in care and to improve quality outcomes.
Responsible for monitoring and reporting Uniform Data System (UDS) data, performing data validation, and ensuring data is captured appropriately in the Electronic Health Record (EHR).
Develops and performs Plan-Do-Study-Acts (PDSAs) to support continuous quality improvement and to identify appropriate workflow changes.
Responsible for the health center’s Patient-Centered Medical Home (PCMH) recognition.
Monitors clinical safety and risk reports to identify and respond to trends, including identifying appropriate training for health center staff.
Develops and updates clinical workflows and standing orders as directed by clinical leadership.
Responsible for responding to patient grievances of a clinical nature, coordinating an appropriate response, and identifying areas for improvement.
Responsible for managing patient satisfaction data collection, analysis, and identifying opportunities for improvement.
Coordinates and tracks clinical staff peer reviews and chart audits.
Participates with the health center’s Health Center Controlled Network and identifies opportunities to utilize Health Information Technology (HIT) and QI training and technical assistance.
Serves as the health center’s EHR Super User, providing clinical staff with hands-on technical assistance and running reports from EHR software.
Manages the health center’s EHR vendor relationships. Working in collaboration with clinical and IT staff, identifies necessary EHR modifications, recommends changes and additions, and ensures project completion.
Serves as the health center’s HIPAA Privacy Officer to ensure HIPAA compliance, appropriate staff training, and to report HIPAA breaches. Works in collaboration with the Security Officer and other key staff to perform Security Risk Assessments and to document progress towards improvement.
Oversees the inventory, maintenance, and utilization of medical instruments including calibration, documentation, and staff training.
Regularly supervises employees and evaluates employee performance to ensure compliance with policies, procedures, and goals as assigned

Knowledge, Skills, and Abilities:

Effective oral and written communication skills
Advanced knowledge of HIPPA and OSHA policies and procedures
Strong organizational skills, analytical thinking abilities and attention to detail, as well as the ability to work independently and to meet deadlines
Ability to provide proof of automobile insurance
Ability to successfully pass a background check
Ability to work alternate hours (early morning, late evening, and/or weekends)
Ability to lift 55 pounds as needed

Work Environment:

Travels to off-site and satellite locations
Responds to emergency calls
May come into contact with secondhand smoke, communicable diseases, blood, bodily fluids, allergens, dusts, cleaning supplies, insects and animals
Lift, climb, bend, twist, kneel, squat, stand, push, roll and support up to 55 pounds
Sit, stand, stoop and/or walk
Grasp with manual dexterity
Manipulate a keyboard and other technology

Final candidates must successfully pass a background check and provide proof of current automobile insurance.

An individual who poses a direct threat to the health and safety of others in the workplace will be deemed not qualified for this position.

Application materials accepted until:

The position is filled.

Required documents:

Wood County Application for Employment, cover letter, resume, contact information for at least three professional references.

The Wood County Application for Employment can be found here:

Wood County Employment Application

Application materials submitted without all required documents will be considered incomplete.

Submit application materials to:

Personnel and Compliance Officer

1840 East Gypsy Lane Rd.

Bowling Green, OH 43402

419-352-8402 Ext. 3226

wchdhr@woodcountyohio.gov

The Wood County Health Department is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Health Department provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. If you have a disability and would like to request an accommodation to apply for a position with the Wood County Health Department, please email wchdhr@woodcountyohio.gov or call 419-352-8402 Ext. 3226.

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